Returns & Refund Policy

We want returns to be straightforward. This policy explains our 90-day change-of-mind returns and what happens if an item is faulty, damaged or incorrect.

This policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded.

90-day change-of-mind returns

You may request a change-of-mind return within 90 days after your order is delivered.

To be eligible, the item must be:

- unopened and unused;
- in its original packaging; and
- in the same condition in which you received it.

Because toothbrushes and our other oral-care and personal-care products are hygiene items, we cannot accept change-of-mind returns once an item has been opened or used.

This hygiene restriction does not apply where an item is faulty, damaged, incorrect or otherwise covered by a consumer guarantee.

For an approved change-of-mind return:

- you are responsible for the return postage;
- original delivery charges are not refundable; and
- the refund is processed only after we receive and inspect the returned item.

We recommend using a tracked postal service. We are not responsible for change-of-mind returns that are lost or damaged before they reach us.

Faulty, damaged or incorrect items

Please contact us as soon as reasonably possible if your item arrives damaged, is defective, is not what you ordered, or does not match its description.

Please include your order number, a description of the issue and, where reasonably possible, clear photos showing the problem. We may ask for further information or assess the item before confirming the appropriate remedy.

If we confirm that the item is faulty, damaged or incorrect, we will offer a replacement or refund in line with your rights under the Australian Consumer Law and our customer service policy.

We will cover reasonable return costs where a return is required. In many cases, we will not require the item to be returned.

A small number of loose natural hairs can occur during the first few uses of a natural-bristle toothbrush. If shedding is excessive, continues, or you are otherwise concerned, please contact us so we can assess it.

How to request a return or refund

Email support@toxindodger.com before sending anything back.

Please include:

- your name;
- your order number, the email address used for the order, or another reasonable proof of purchase;
- the item involved;
- the reason for your request; and
- photos where relevant and reasonably possible.

We will review your request and provide the next steps. Please do not send an item back before contacting us, as this may delay your return.

Approved postal returns should be sent as instructed by our support team to:

Toxin Dodger
PO Box 616
Byron Bay NSW 2481
Australia

Refunds

We will let you know when we have received and assessed your return.

Approved refunds will be made to the original payment method.

For change-of-mind returns, the refund will be for the amount paid for the returned item, excluding original delivery charges. Refunds for faulty, damaged or incorrect items will include any amounts required by law.

Once we process a refund, your bank or payment provider may need additional time to show it in your account.

Exchanges

We do not offer direct change-of-mind exchanges.

If you ordered the wrong product or bristle type, contact us and we will explain the quickest available option. An unopened and unused item may be returned under the 90-day change-of-mind policy above.

This does not affect your right to a replacement where an item is faulty, damaged or incorrect.

Sale items and gift cards

Sale and promotional items are covered by the same consumer guarantees as full-price items.

They are also eligible for our 90-day change-of-mind policy unless they were clearly marked as final sale before purchase.

Gift cards are not eligible for change-of-mind refunds. This does not affect any rights that cannot lawfully be excluded.

Contact us

For return or refund questions, email support@toxindodger.com.